Blog From Travel Underwriters’ claims files: Coordinating a Dramatic Jungle Rescue

From Travel Underwriters’ claims files: Coordinating a Dramatic Jungle Rescue

Coordinating a Dramatic Jungle Rescue

Imagine this: You’re deep in the jungles of Malaysia, when you’re suddenly gripped by nausea. You start sweating profusely and it’s not from the heat. Horrified, you slip into unconsciousness…just as the local “witch doctor” arrives.

 Some time ago, this happened to our client, Clara. The outcome could have been far worse had she not purchased travel insurance. Even in this far-flung place, Travel Underwriters’ assistance company, OneWorld Assist (OWA) helped. Here’s how.

 Once Clara fell unconscious, her desperate travel companion found a phone and contacted OWA. Our experts quickly realized Clara’s life was at risk and arranged for her evacuation. They set up ground transportation and multiple air transfers to bring her to a proper medical facility in Kuala Lumpur. The journey took 24 hours! Once at the hospital, Clara was stabilized until she was able to be air evacuated to Canada to start her recovery.

 This adventure illustrates that travel insurance is nothing without quality service. After all, what good is a policy without experienced professionals to coordinate care in the event of an emergency in a remote locale?

 However, not all care is dispersed equally. While OWA would have paid the amount of the claim to the local doctor if needed, they went the extra mile making sure Clara got the appropriate care no matter what it took.

 We share this example to demonstrate that travel insurance protection is about more than just money. With the proper insurance policy, you can trust that you will receive the best possible care whether you’re in a commonly populated city in the US to the jungles of Malaysia and everywhere in between.


Please note: This example is based on actual claims with pertinent client information changed to protect privacy.



We’re here to help.

Contact Ogilvy