For our Toronto friends, the City of Toronto has some useful information to help you during the severe weather situation
In the event of a flooded basement:
• Call the City of Toronto at 311 to report a blocked basement drain or sewer back-up, or for information or assistance with a blocked drain, 24 hours-a-day, seven days-a-week. During this extreme weather event residents should expect high call volumes. Calls will be answered by the first available agent.
• Call your insurance company as soon as possible to report property damage caused by flooding.
• Be mindful of your health and safety when cleaning up a flooded basement – do not stand in flood water, call a professional for assistance.
How to report a power outage:
• Call Toronto Hydro-Electric System’s Lights Out number at 416-542-8000.
During an outage:
• Unplug or turn off all appliances to avoid possible damage when power resumes.
• Turn off water to the clothes washer and dishwasher if they are in use when the power goes out.
• Leave a light or radio on so you will know when power is restored.
• When power has been restored, check all fuses to ensure that none have been blown, before calling Toronto Hydro.
• Plug in only the most essential appliances first, and wait 10 to 15 minutes to give the electrical system time to stabilize before connecting everything else.
During a power failure, food kept in the refrigerator or freezer may become unsafe to eat. The following tips will help ensure food is stored safely in the event of a power outage:
• Keep your refrigerator door closed to maintain the temperature inside. Without power, the refrigerator section will keep foods cool for four to six hours – if the door is kept closed.
• Throw out perishable foods such as meat, fish, poultry, eggs and leftovers that have been at temperatures above 4°C for more than two hours.
• Keep your freezer door closed to maintain the temperature inside. Without power, an upright or chest freezer that is completely full will keep food frozen for about 48 hours – if the door is kept closed. A half-full freezer will keep food frozen for about 24 hours.
• Foods that have thawed in the freezer may be refrozen if they still contain ice crystals or are at 4°C or below – evaluate each item separately.
• Partial thawing and refreezing may reduce the quality of some food, but food will remain safe to eat.
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